Cancellations

You can cancel an order for a full refund any time before it goes into production (typically within a few hours of ordering). Once a made-to-order or personalised item has entered production, it can no longer be cancelled, as it's being created specifically for you.

Damaged or defective items

If your item arrives damaged, defective, or materially different from what you ordered, contact us within 48 hours of delivery with photos at toying.idea@gmail.com. We'll reprint and reship it at no cost, or issue a full refund — your choice.

Personalised items

Personalised and custom pieces can't be returned for a change of mind (they can't be resold), except where they're damaged, defective or incorrect due to our error. Please double-check spellings and details before ordering.

Refund method & timing

Approved refunds are issued to your original payment method (or by UPI/bank transfer for COD orders). Refunds are typically initiated within 2–3 business days of approval and may take a few additional days to reflect, depending on your bank.

How to reach us

For any cancellation or refund request, email toying.idea@gmail.com or call +91 90231 30678 with your order number.

Toying Idea · Patiala, Punjab 147001, India · toying.idea@gmail.com